Resume

Zach’s professional background in software quality assurance and technical support. For his chalk art, explore the Artwork page.

Profile

I enjoy making new friends and learning new skills; it’s what defines who I am.

Working in Software QA has been the highlight of my career at Huge. I enjoy the ability to directly affect the product in a constructive way while providing insight into what the customer is likely to experience with our product.

I love learning new things. At my last job I increased my skills in programming by learning HTML, CSS, PHP, and MySQL to build an internal website for my company’s support team to use.

At my current job I’ve been able to become a more independent tester. I’ve also been exposed to various automation frameworks that help make testing more efficient.

Experience

• Manually test mobile apps and TV connected devices using exploratory testing techniques. Testing generally focused on function, design, and accessibility.

• Manually test websites, mobile apps and other device driven software using exploratory testing techniques. Testing generally focused on function, design, and accessibility.
• Managed project workflow schemes and users as JIRA administrator.
• Organized and facilitated catalog test devices for entire office.
• Drafted project test plans, user acceptance test plans, and additional documentation.
• Exposed to webdriver.io during automation test efforts on various projects.

• Work in agile environment performing scripted and exploratory testing alongside developers.
• Create test plans, write and update test cases for new and existing products using JIRA, Confluence, and qTest.
• Conducted mobile testing on Android.
• Performed as Lead QA for Dell Mobile Workspace project.
• Provided on-site consultation with Dell's QA team in Austin, TX.

• Investigate emerging customer issues and provide a clear path of resolution.
• Provide QA for testing phone and networking hardware with our platform.
• Provide pre-sales technical assistance and product education, and after-sales support services.
• Create documentation for use by other departments including marketing materials and the customer facing support website.

• Supervised and directed technical support representatives to help them best support customers.
• Provided an immediate path of escalation to help resolve on-going issues.
• Used SalesForce to document resolutions for future reference both internally and externally.
• Created documentation for use by customers and other technical support reps.
• Trained new employees.

• Configured phone services for business class customers.
• Provided troubleshooting for SIP based VOIP issues in a customer facing support role.
• Utilized WireShark to diagnose advanced registration issues.
• Resolved escalated customer support issues and provide solutions for our customers.
• Acted as a Tier 3 support for a competitor hosted VOIP company acquired in 2011.

Skills

• Troubleshooting
• Critical Thinking
• Microsoft Office
• JIRA & Confluence
• Instruction and Teaching
• Android and iOS
• HTML and CSS
• Charles
• MySQL and PHP
• Ruby

Activities & Volunteering

• Georgia Chalk Artists GuildCo-founder. Zach’s guild artist profile.
• Camp SunshineCamp counselor for children who have been affected by cancer. Camp Sunshine provides fun and enriching programs throughout the year for children and families affected by cancer.
• DREAM Dachshund RescueFostered dachshunds so they could settle in and learn to be better pups before being adopted.
• Power Up PiedmontRan a Piedmont Park meetup group with Jessi offering bootcamp-style workouts, organized runs, and organized bike rides.
• CyclingCommuting and cyclocross racing, including a race at Serenbe Farms in 2014.
• HikingIncluding hiking in Yosemite.

To get in touch, use the contact form.